All Systems Operational

About This Site

Whether it’s a scheduled maintenance window or a reported incident, our status page provides you with up-to-the-minute notifications. For planned maintenance, we will update you when the maintenance is scheduled, in-progress, and completed; for service interruptions, we will let you know when the incident has been identified and resolved.


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Hybrid SaaS Status
For Customers using Hybrid SaaS solutions from OpenMethods, you can get the status of your environmental specific components by clicking the link .

Hybrid SaaS Status

Connect API ? Operational
90 days ago
100.0 % uptime
Today
Popflow Runtime API ? Operational
90 days ago
100.0 % uptime
Today
App Manager ? Operational
90 days ago
100.0 % uptime
Today
Workflow API ? Operational
90 days ago
99.98 % uptime
Today
Configuration Server ? Operational
90 days ago
100.0 % uptime
Today
PopFlow Client ? Operational
90 days ago
100.0 % uptime
Today
Experience Designer ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
PopFlow Experience Designer Updates Jan 26, 2023 23:45 - Jan 27, 2023 02:45 EST
We will perform maintenance and updates to PopFlow Experience Cloud. There is no expected impact on service availability.


Updates & Improvements Delivered Via Scheduled Maintenance:

PopFlow Experience Designer:


If you experience any issues during this maintenance or have any questions or concerns, please send an email to care@openmethods.com Thank you.

Posted on Jan 25, 2023 - 17:40 EST
Past Incidents
Jan 26, 2023

No incidents reported today.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Completed - The scheduled maintenance has been completed.
Jan 20, 01:09 EST
Verifying - Verification is currently underway for the maintenance items.
Jan 20, 01:06 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 23:45 EST
Scheduled - We will perform maintenance and updates to Configuration Server & Media Bar. There is no expected impact on service availability.


Updates & Improvements Delivered Via Scheduled Maintenance:


Configuration Server:

  • Fixes to the import functionality for users.




MediaBar:

  • NICE inContact Integration Improvements to address issues with sending PopChat request to disconnected agent sessions.





If you experience any issues during this maintenance or have any questions or concerns, please send an email to care@openmethods.com Thank you.

Jan 18, 16:40 EST
Jan 19, 2023
Completed - The scheduled maintenance has been completed.
Jan 19, 00:49 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 00:03 EST
Scheduled - We will perform maintenance and updates on all components. There is no expected impact on service availability.

If you experience any issues during this maintenance or have any questions or concerns, please send an email to care@openmethods.com Thank you.

Jan 18, 17:53 EST
Jan 18, 2023
Completed - The scheduled maintenance has been completed.
Jan 18, 18:54 EST
Scheduled - We will perform maintenance and updates on all components. There is no expected impact on service availability.

If you experience any issues during this maintenance or have any questions or concerns, please send an email to care@openmethods.com Thank you.

Jan 18, 17:51 EST
Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.

Jan 13, 2023
Completed - The scheduled maintenance has been completed.
Jan 13, 01:20 EST
Verifying - Verification is currently underway for the maintenance items.
Jan 13, 01:19 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 23:59 EST
Scheduled - We will perform maintenance and updates to Connect API & Configuration Server. There is no expected impact on service availability.


Updates & Improvements Delivered Via Scheduled Maintenance:


PopFlow:

  • Improvements to error handing and logging.

  • Improvements with PopFlow Workflow duplication & cloning logic.




MediaBar:

  • Improvements to error handling and logging.

  • Email Interactions now use the contact card correctly.





If you experience any issues during this maintenance or have any questions or concerns, please send an email to care@openmethods.com Thank you.

Jan 12, 12:47 EST
Jan 12, 2023